Refund Policy

If you are not satisfied with a paid FoundGeo subscription, you may request a full refund within 14 days of your initial purchase, provided you have not used a substantial portion of the plan's monthly analysis credits (more than 20%). Free trials that convert can be cancelled before the trial ends to avoid any charge.

Recurring renewal payments are generally non-refundable once the new billing period has started. To avoid a renewal charge, cancel your subscription before the renewal date from your dashboard billing page — you keep access until the end of the paid period.

Analysis credits and one-off usage that have already been consumed (scans run, prompt analyses generated, API calls made) are non-refundable, as the underlying AI processing costs are incurred at the time of use.

Email support@foundgeo.pro with the email address on your account and, if available, the Paddle order or invoice number. We aim to respond within 2 business days. Approved refunds are processed by Paddle and typically appear within 5–10 business days.

Refunds may be declined in cases of fraud, abuse of this policy, or violation of our Terms of Service.