Frequently Asked Questions
Please contact us if your question isn't answered below.
How does FoundGeo work?⌄
You enter your site; our autonomous agents build a prompt set of real customer questions for your brand and ask them simultaneously to 7 AI platforms (ChatGPT, Claude, Gemini, Perplexity, Grok, DeepSeek, Mistral). The answers are cross-analyzed — visibility, position, sentiment and citations become a single GEO score and an actionable report.
Why should I track AI analytics?⌄
Customers now ask AI instead of Google. If AIs don't know you or recommend competitors, you lose customers without realizing it. FoundGeo measures how AIs describe your brand and helps you systematically improve that visibility (GEO — Generative Engine Optimization).
How do I see mentions of my brand and competitor brands?⌄
Every scan lists how many answers mention your brand, your average position in recommendation lists, and the competitor brands surfacing in AI answers. The Competitor Radar visualizes who AIs recommend instead of you and the gap between you.
Can I invite my team members?⌄
Yes. Up to 10 members on Pro and unlimited on GEO Elite. Team members can view scans and reports from a shared dashboard.
What are URL citations?⌄
They're the web pages AIs cite as sources when answering. FoundGeo analyzes which of your pages AIs treat as authority — earning citations is the core of GEO.
How do I sign up?⌄
Sign up free with one click via Google from the homepage. Membership permanently saves your scans and unlocks the full report (action plan, competitor radar, citation analysis, raw AI answers).
Is there a free trial?⌄
Yes. You can try the PRO plan free for 7 days. We take your card at the start of the trial but you're not charged for the first 7 days; cancel before the trial ends and you pay nothing.
What AI LLMs does FoundGeo work with?⌄
ChatGPT (OpenAI), Claude (Anthropic), Gemini (Google), Perplexity, Grok (xAI), DeepSeek and Mistral. We add new models as they launch.
Help, I have an issue – how do I reach out?⌄
Use the "contact us" link at the top of the page or email our support. Pro and above include priority email support.
Can I cancel my subscription at any time?⌄
Yes. Cancel in one click from the Billing section inside your dashboard; cancellation takes effect at the end of the period and you keep access until then. No commitment.
Can I delete my account?⌄
Yes. You can request deletion of your account and all your data from the Billing / account section.
Can I use FoundGeo to improve my traffic from AI search platforms?⌄
Absolutely. The Decision Engine report gives prioritized, concrete steps in a "do these and AI will recognize and recommend you" format. Brands that apply them appear more often and higher in AI answers.
What's the difference between GEO, AEO and AI visibility?⌄
They describe the same shift from different angles. GEO (Generative Engine Optimization) is the discipline of getting cited in AI-generated answers. AEO (Answer Engine Optimization) is the same idea applied to answer engines like Google AI Overviews. "AI visibility" is the outcome both aim for — how often and how accurately AIs mention your brand. FoundGeo measures all of it in one score.